Customer Service answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Recruiter & Staffing Needs


Subscribe to our Newsletter to receive the latest news for your industry.

Customer Service answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Recruiter & Staffing Needs


Subscribe to our Newsletter to receive the latest news for your industry.

Job Prospects


Job prospects for customer service representatives are expected to be good because of the need to replace workers who leave the occupation.

Employment projections data for customer service representatives, 2016-26


Occupational Title SOC Code Employment, 2016 Projected Employment, 2026 Change, 2016-26 Employment by Industry
Percent Numeric
Customer Service Representatives 43-4051 2,784,500 2,920,800/td> 5 136,300 xlsx

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Employment projections data for customer service representatives, 2016-26


Occupational Title
Customer Service Representatives
SOC Code
43-4051
Employment, 2016
2,784,500
Projected Employment, 2026
2,920,800
CHANGE, 2016-26
PERCENT
5
NUMERIC
136,300
EMPLOYMENT BY INDUSTRY
xlsx

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Pay


The median hourly wage for customer service representatives was $15.81 in May 2017. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $10.27, and the highest 10 percent earned more than $26.12.

In May 2017, the median hourly wages for customer service representatives in the top industries in which they worked were as follows:


Wholesale Trade $18.06
Insurance Carriers and Related Activities $17.57
Professional, Scientific, and Technical Services $17.31
Business Support Services $13.45
Retail Trade $12.37

Although most customer service representatives work full time, about 1 in 5 worked part time in 2016. Customer service representatives often need to work during busy times, such as evenings, weekends, and holidays.

Customer Service Representatives


Median annual wages, May 2017


Note: All Occupations includes all occupations in the U.S. Economy.
Source: U.S. Bureau of Labor Statistics, Occupational Employment Statistics

Job Outlook


Employment of customer service representatives is projected to grow 5 percent from 2016 to 2026, about as fast as the average for all occupations.

Overall employment growth should result from growth in industries that specialize in handling customer service. Specifically, telephone call centers, also known as customer contact centers, are expected to add the most new jobs for customer service representatives. Employment of representatives in these centers is projected to grow 36 percent from 2016 to 2026. Some businesses are increasingly contracting out their customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions.

Customer Service Representatives


Percent change in employment, projected 2016-26


Note: All Occupations includes all occupations in the U.S. Economy.
Source: U.S. Bureau of Labor Statistics, Occupational Employment Statistics

Run Your First Background Check for Customer Services




Similar Occupations


  Occupational Title Job duties Entry-Level education 2017 Median pay
Computer Support Specialists Computer support specialists provide help and advice to computer users and organizations. These specialists either support computer networks or they provide technical assistance directly to computer users. See How to Become One $52,810
Financial Clerks Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions. High School Diploma or Equivalent $38,680
General Office Clerks General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records. High School Diploma or Equivalent $31,500
Insurance Sales Agents Insurance sales agents contact potential customers and sell one or more types of insurance. Insurance sales agents explain various insurance policies and help clients choose plans that suit them. High School Diploma or Equivalent $49,710
Receptionists Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers. High School Diploma or Equivalent $28,390
Retail Sales Workers Retail sales workers help customers find products they want and process customers’ payments. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts. No Formal Educational Credential $23,370
Tellers Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments. High School Diploma or Equivalent $28,110
Wholesale and Manufacturing Sales Representatives PWholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain the features of the products they are selling, negotiate prices, and answer any questions that their customers may have about the products. See How to Become One $60,340
OCCUPATIONAL TITLE
Computer Support Specialists
JOB DUTIES
Computer support specialists provide help and advice to computer users and organizations. These specialists either support computer networks or they provide technical assistance directly to computer users.
ENTRY-LEVEL EDUCATION
See How to Become One
2017 MEDIAN PAY
$52,810
OCCUPATIONAL TITLE
Financial Clerks
JOB DUTIES
Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.
ENTRY-LEVEL EDUCATION
High School Diploma or Equivalent
2017 MEDIAN PAY
$38,680
OCCUPATIONAL TITLE
General Office Clerks
JOB DUTIES
General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.
ENTRY-LEVEL EDUCATION
High School Diploma or Equivalent
2017 MEDIAN PAY
$31,500
OCCUPATIONAL TITLE
Insurance Sales Agents
JOB DUTIES
Insurance sales agents contact potential customers and sell one or more types of insurance. Insurance sales agents explain various insurance policies and help clients choose plans that suit them.
ENTRY-LEVEL EDUCATION
High School Diploma or Equivalent
2017 MEDIAN PAY
$49,710
OCCUPATIONAL TITLE
Receptionists
JOB DUTIES
Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.
ENTRY-LEVEL EDUCATION
High School Diploma or Equivalent
2017 MEDIAN PAY
$28,390
OCCUPATIONAL TITLE
Retail Sales Workers
JOB DUTIES
Retail sales workers help customers find products they want and process customers’ payments. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts.
ENTRY-LEVEL EDUCATION
No Formal Educational Credential
2017 MEDIAN PAY
$23,370
OCCUPATIONAL TITLE
Tellers
JOB DUTIES
Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.
ENTRY-LEVEL EDUCATION
High School Diploma or Equivalent
2017 MEDIAN PAY
$28,110
OCCUPATIONAL TITLE
Wholesale and Manufacturing Sales Representatives
JOB DUTIES
Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain the features of the products they are selling, negotiate prices, and answer any questions that their customers may have about the products.
ENTRY-LEVEL EDUCATION
See How to Become One
2017 MEDIAN PAY
$60,340

Professional Recruiter and Staffing Organizations


  • National Association of Personnel Services
  • Association of Talent Acquisition Professionals
  • American Association of International Healthcare Recruitment
  • National Association of Executive Recruiters
  • National Association for Health Care Recruitment
  • Recruitment Process Outsourcing Association
  • American Staffing Association
  • Top Echelon Recruiting Network

Get pricing for your background checks

Nationwide employment background screening services

Number of checks per month?

Enter a valid number
Background Reports

Calculating...

Loading Done

0%

Background Reports

Step1

: Quote Prepared

Next

: View Prices

Enter your contact information below to view prices and receive your quotes now.

  • Fast & accurate
  • Safe, secure & easy
  • NAPBS Accredited & FCRA Compliant
By clicking "Get My Quotes" I verify that I am over 18 and I have read and agree to the important consent language below.
I have read and agree to the Terms of Use and Privacy Policy. I agree that any legal disclosures and other information about my legal rights and duties may be distributed to me electronically. Clicking the "Get My Quotes" button is my digital signature and consent to allow moving companies, brokers and companies that offer other products or services to contact me, regardless of previous registration on any federal or state do-not-call lists or any opt-out/unsubscribe requests submitted previously. I authorize contact via emails, text or SMS messages and phone calls using automatic dialing systems and prerecorded messages to the telephone number I entered, even if it is a mobile phone. I can choose not to click the "Get My Quotes" if I do not want to receive calls or messages from various companies. By giving my consent, I understand I am not making a purchase and my consent is not a condition of purchase, but it is my responsibility to evaluate, research and select any carrier or other company that I choose to do business with.